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Help with Microsoft Teams

In Years 2-6, all children have been issued Office 365 login details as pupils are expected to complete their home learning via Microsoft Teams. The Office 365 package includes Microsoft Word, Excel and PowerPoint enabling children to work on documents at home.


Teachers will teach their lessons live which gives children the opportunity to ask any questions about the work that they have been sent. Once the live lesson has concluded, children are expected to complete work, which is set as an assignment on Microsoft Teams.


We recommend that your child completes their home learning in a quiet, comfortable space with access to a pen and paper. Pupils should also have access to a drink and should take screen breaks during break and lunchtimes.


Your child's camera should be off at all times and microphones should be muted unless your child is speaking to their class teacher. Pupils can use the hands up feature to gain the attention of the class teacher and the chat feature should be used to ask work-based questions only.


If you have any technical queries, including requesting a password reset, please email us on and we will endeavour to try and resolve your issue.


You can download the Microsoft Teams app for PC and mobile here.


Below is a user guide which gives guidance on how to use Microsoft Teams.

Using a DfE Laptop


If we have provided you with a laptop provided by DfE, you will need to read the below.


We are aware that some users have been experiencing issues with connecting to their internet. Please ensure you follow the below steps to ensure that you gain internet access.


When you have logged in to your laptop using the login details we have provided, you will see this internet browser pop-up. When you do, please select 'Sign In with Microsoft'.



Once you have clicked this, you will be prompted to enter the login details that we have provided you with. Once you have successfully entered your login details, you should be able to use the internet. If you do not complete this step, you will not be able to obtain an internet connection.

  • Temple Meadow Primary School and Nursery,
  • Wrights Lane, Cradley Heath, West Midlands, B64 6RH
  • Telephone 01384 569 021 
  • Email:
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